Help! O2 ruined my credit score-NO RESPONSE FROM THEM.

[K-PU3634]

More info

More info

O2 have ruined my credit score during their merge with Virgin. 

I simply do not have any outstanding bills and now my credit score is ruined. 


I have sent 5 emails to the credit filer team with no response and they have the audacity to send an automated email saying they will reply in 3 days as well as can’t discuss in any other form - this is the only way to speak to them !!!!!

o2 have ruined people’s lives and only thinking about themselves. 

This company is awful- I don’t know what to do from here and feel hopeless-  currently trying to buy a house but can’t due to A FALSE BILL THAT DOES NOT BELING To me.

If anyone else has had this experience please help me and advise me how to proceed from here 

[Bambino]

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@Dominik09 wrote:

I am having the same issue and it is seriously affecting me, how do i deal with this? I dont understand how o2 can allow this to happen to so many people, and then not provide help to resolve the issue as soon as possible

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@Dominik09 Because there are tens of millions of customers, and not enough staff to deal with the problems.

[Oxonian]

Have you followed the guidance @Dominik09 given in the first response on this thread ? ❓