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Help Needed

Ruthiedee
Level 1: Joiner
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Hi all, I will try to be as brief as I can.

 I have a samsung phone that would not charge, I took it to the 02 shop they looked at it said it would need to be sent away, In the meantime I had a brainwave and bought a cordless charger. This worked, However, when my phone turned on I could not make calls my sim was missing! I called the shop they said they would have taken it out when looking at the phone and if they forgot to put it back in and it was in the shop it would have been binned. They said I could go in and they would sort me out with a new sim and keep my number. I work nights and I am on a long strecth at the moment so going into the shop is not an option. So I rang o2 explained my situation and they sent me out a sim so I could do a Sim swap. Easy I thought, However, on trying to do this It was looking  forna number to send the four diget code to. I cannot find this mobile number anywhere, I rang o2, they said it should be printed on the new sim. I must I cannot see it there is a barcode on the sim that begins with 0066, but no mobile number. 02 sent me a second sim and its still the same, I cannot find this number. I am desrate now, I need my old number back ASAP as I awaiting a very important call. Any help would be fantastic xx 

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MI5
Level 94: Supreme
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If they haven't transferred it you need to call them again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 13
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Anonymous
Not applicable
Try Live Chat, they may be able to help you. Speak to a Guru
Message 12 of 13
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Cleoriff
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@Anonymous wrote:
Try Live Chat, they may be able to help you. Speak to a Guru

Are there any Guru's in live chat? Doubt it.....:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 13 of 13
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