Help I’ve been given a order number

[Kyle98]

hi guys 

I got sent this on Wednesday and i got a order number but I've had no updates.. I'm slightly worried.

Thanks for your order - it's now full steam ahead at our end.

We'll process your order as quick as we can, so it will be in your hands
before you know it. And if you're itching for updates (which we're sure
you are), keep an eye on your inbox for news of its progress and
delivery.

does this mean I don't have the phone? I had to pay £255 that's still pending and I don't know why.  Can someone help..

[MI5]

@Kyle98 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[gmarkj]

What did you order @Kyle98?
If it was a phone it might be out of stock, or not released yet.
I'll tag the gurus to see if they can help @O2Georgina @Anonymous

[Kyle98]

It's the iPhone 12 Pro max

[Anonymous]

@gmarkj Thanks for the tag @Kyle98 will private message you regarding the issue.

Many thanks

O2Simon