cancel
Showing results for 
Search instead for 
Did you mean: 

Help! I have been a victim of scam. What can I do?

Anonymous
Not applicable

Hi all,

 

I have just discovered that I have been a victim of a scam. I have had a very hectic 2017, with my hubby being in another country and me on my own looking after 2 toddlers, so I haven't really looked at my O2 bill. My fault, I know... but when you see a large bill and you have been calling your husband abroad, you just assume that the money charged is because of your calls and not because of anything else. Or at least, I did. However... this month my husband has been at home and I have had a bit more time to look at my finances. I went to check my bill today and I saw I was being charged over £30 on "things you bought". I hadn't bought anything that I knew about... so I went to have a look and I found out that three services had been taking money from my O2 account, 2 since the 25th/27th of January and one since 4 weeks ago. In total, I calculated my losses to be £160.46!!!!

 

Do you know what can I do? Is there anything I can do to recover this money? The scam was from three companies, WWE Mob (apparently a wrestling company... I don't even LIKE wrestling!!!), iFitness and Cellfish. I'm going to ring O2 tomorrow to try at least to stop any FURTHER charges, but does anybody know how can I recover my money? 😞

 

Thanks to anybody who can help!

Message 1 of 5
4,333 Views
1 ACCEPTED SOLUTION

Accepted Solutions

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Follow the advice in this thread

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

I hope that helps. 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Message 2 of 5
4,321 Views
4 REPLIES 4

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Follow the advice in this thread

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

I hope that helps. 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 5
4,322 Views

Cleoriff
  • 122363 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

iFitness seems to getting more and more common. If you search the forum you will see many threads regarding that scam.
Call them on 03333217014 and ask for a refund and to remove your number immediately
They will usually send you a code via text which will entitle you to a refund ....you need to cash in at your local post office.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/ifitness/m-p/1057622/highlight/true#M130758

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Ifitness/m-p/1059935/highlight/true#M131436

 

 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 5
4,305 Views

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
Have you lent you kids the handset, as WWE and the cell fish apps are aimed at Children (cell fish is smurfs and a angry birds copy), that may explain the charges...
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 4 of 5
4,301 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @Anonymous welcome to our community! Sorry to hear you've had unwanted charges on your bill. 😞 Did you take a look at the guides and info above? Let us know how you're getting on!

Message 5 of 5
4,236 Views