cancel
Showing results for 
Search instead for 
Did you mean: 

Help! Has O2 lost my mobile number?

keith_hards
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:


Hi all,

 

I am moving to O2 and ordered a sim car last week. I requested a PAC code from my old provider.

 

I called O2 support on Tuesday and asked to port my number from my old provider to O2.

My number has now been disconnected from my old provider, however, the new number hasn't moved across.

The number on the phone is still the number that originally came on the sim card. (It's been 2 days)

 

It was my understanding that it took 24 hours to move the number across with no loss of service?

 

This is causing me problems as I can no longer access services that use SMS authentication, such as paying online and accessing my business emails.

 

I'm posting here to see if I can get some urgent help resolving this.

 

I did call support again this morning but was worried about the competence of the person answering the call who kept reading the wrong mobile numbers back to me and said they would escalate the issue. Frankly, I don't believe they have done anything but fobbed me off as in their words "They don't know what's wrong". They seemed more interested in trying to sell me a contract, to which I told them I'll be buying nothing from O2 until they can get my number working!

 

I can provide details of the PAC code and both mobile numbers.

 

Message 1 of 7
1,293 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 147782 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@keith_hards 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
1,290 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

@keith_hards Were you able to get in touch with someone at O2 on social media?

Message 3 of 7
1,249 Views

Bambino
Level 85: Esteemed
  • 23657 Posts
  • 1041 Topics
  • 3752 Solutions
Registered:

I will ask an O2 advisor to look into this. @O2Sarah- can you please assist @keith_hards?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 7
1,247 Views

O2Sarah-
  • 689 Posts
  • 0 Topics
  • 25 Solutions
Registered:

Thanks for the tag @Bambino 

@keith_hards I will send you a private message so we can look into this. 

Message 5 of 7
1,245 Views

Pranav14
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Did you manage to resolve this? If so how did you get it done/what steps did you take/they take? How long did it take to resolve the problem?

Message 6 of 7
310 Views

Enlli
Level 66: Unequalled
  • 7312 Posts
  • 53 Topics
  • 1605 Solutions
Registered:

@Of who are you asking the question seeing the thread is 14 months old and they are likely not on here.

You have been answered on another thread.

I've known transfers take place in 24 to 48 hours, which is normal. I've also known some to take weeks. Every case is individual

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 7 of 7
306 Views