Help! Daughter put old O2 sim in to her new EE iPhone 6.

[Anonymous]

Got brand new iPhone 6 last monday having been unable to get similar deal with O2 now my 2 year contract is up. Now locked new iPhone to O2 (getting sim not valid message when put EE sim into iPhone) - tried to request unlock by O2 but they don't do iPhone 6 yet. Then tried to explain this was done in error and phone is not theirs but belongs to EE - first directed to ask EE. Sent back to O2. O2 then directed me to Apple. They say its O2. Apple also suggest I cancel! An easy mistake to make but what do I do now?
Have another O2 contract which I have just renewed for 12 months. Customer service giving different advice every time. How do I escalate this to a higher level?

[MI5]

Complaints process here but as it's your error I'm not sure what they'll do http://www.o2.co.uk/how-to-complain

[perksie]

As you've found out, unless you buy them sim free from Apple they lock to the first sim fitted and connected.

I don't know what to suggest but it's not O2s responsibility.

[viridis]

you get it from cartoon warehouse?

[viridis]

That's an awesome auto correct fail.

[Cleoriff]

---

@viridis wrote:
you get it from cartoon warehouse?

---

Tis indeed...:smileywink:

[Anonymous]

Not sure they'll do anything as it was your error but you can only try

[Cleoriff]

Incidentally...if you are within the 14 day cooling off period I suppose you could cancel contract and start again? ...

[viridis]

I was only asking because recently we've been told that cpw may actually be able to unlock these "first sim lock" handsets if you press them nicely enough.
It may be worth contacting them.

[MI5]

---

@viridis wrote:
I was only asking because recently we've been told that cpw may actually be able to unlock these "first sim lock" handsets if you press them nicely enough.
It may be worth contacting them.

---

Not confirmed though....