Help!! Been unable to checkout since iPhone 6S has been available to pre-order

[Anonymous]

Hello,

This has become increasingly frustrating, I'm trying to upgrade my iPhone 5S to the 6S. I can select the phone, continue to checkout and enter my delivery details but when I try to make the payment it comes up a red message:

'please check the page for the following errors'

and then I scroll down and it says:  

'Sorry, your card payment did not go through. Please select a billing address to retry payment.'

I have enough money in my account, I've tried multiple cards, I've spoken to the bank (who said neither they nor VISA are blocking the payment and it is O2's system that is) and I've spent over an hour on the phone with O2 who had no idea.

It's so frustrating as all I want to do is pre-order it!! Has anyone else had a problem like this? Does anyone know what it could be?

Thanks for reading and let me know if you need more info  

Alex

[jonsie]

Best advice is to go instore, the website either likes you or it doesn't I'm afraid. Terrible process fraught with stress and depression. A major company cannot get the website to work when wanting to give them money. Sad innit!

[Toby]

Hi guys,

Ordering online and going to store are both ways in which to order a new device. Stock levels will vary in each however, so ordering online will be the best way to track your order. If you are having issues at the moment, please wait for a short time and try again

[Anonymous]

i have oredered a new phone takes my payment accepts and when go to checkout it keeps coming error on page phoned 02 several times and now have to wait 10 days for my payment to come back to me this has happend twice now

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@Anonymous wrote:

Hello,

This has become increasingly frustrating, I'm trying to upgrade my iPhone 5S to the 6S. I can select the phone, continue to checkout and enter my delivery details but when I try to make the payment it comes up a red message:

'please check the page for the following errors'

and then I scroll down and it says:  

'Sorry, your card payment did not go through. Please select a billing address to retry payment.'

I have enough money in my account, I've tried multiple cards, I've spoken to the bank (who said neither they nor VISA are blocking the payment and it is O2's system that is) and I've spent over an hour on the phone with O2 who had no idea.

It's so frustrating as all I want to do is pre-order it!! Has anyone else had a problem like this? Does anyone know what it could be?

Thanks for reading and let me know if you need more info  

Alex

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[MI5]

Surely this should have been fixed by now?

[Anonymous]

any one else having problems 02 doesnt seem to think so

[jonsie]

You will find it much easier to go instore to be honest. For some reason online ordering proves impossible for some customers.

[Anonymous]

I have to wait to get my money back surely they no there's problems

[MI5]

No, they deny any knowledge of any payment problems whatsoever!

[jonsie]

This problem has been going on for many months.

[Beenherebefore]

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@MI5 wrote:
Surely this should have been fixed by now?

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Probably thought 3 would sort it.........