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Hello, newbie here

Anonymous
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Hi everyone, I am so excited to be joining O2!

I've been a customer with my previous provider (sorry I'm not sure if I can name them here?) for over 10 years and sadly the past two years have been a nightmare with them. They did not care to be honest when I called to request my pac code, they didn't even try and make me stay!

Anyway, I'm so please to have moved to O2.... Finally I can have my own priority codes for early concert tickets instead of asking my boyfriend for them grin

So, yesterday I finally bit the bullet and ordered the sony z3 compact! I have been an iPhone user for 4 years (iphone 4 and 5). I feel Apple really mugged me off with my iPhone 5- my battery started messing around after only 6 months (turning off despite having around 50% battery), and they blamed software issues until I was out of my one year warranty to have something done for free. Not to mention the lightning chargers last me an average of 6 months! But iphones, personally I think are amazing... They look good and just generally work well for me. I was going to upgrade to the iPhone 6 but I thought 'why not try something new, I don't have to stick to iphone!' The z3 compact was the only smartphone I was interested in because of its size. I like smaller handsets.. In fact I think the iPhone 6 is slightly too big.

Anyway, at least I have the 14 day cool down period so I can exchange if I don't get along with the z3. I did have a brief play with it in store the other day and I did enjoy it. Plus, I went with a refresh tariff so if I really don't get along with the phone at a later date I know I can pay off the handset and move on.

So I received my text this morning... UKmail are scheduled to deliver it between 5pm-8pm... I'm just looking forward to getting it now.

No doubt I'll be back on the forum asking more questions slight_smile

In the mean time, any tips for a new android user would be good... Any particular good apps I should check out which are android only?

Also... If anyone has any advice on handsets then please let me know... It's not to late, I can always return the z3.

Thanks in advance and sorry for the long message hahahah x
Message 1 of 24
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Anonymous
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And it's not arrived. Not a good start from O2 sadly
Message 11 of 24
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MI5
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Unfortunately, O2 have no control over it once they've passed it over to the courier.
If you call CS they should chase it up for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 12 of 24
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jonsie
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It's a shame the couriers are letting O2 down when they have enough problems of their own making.

Message 13 of 24
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Anonymous
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Thanks MI5. Yeah I know- but after googling I can see lots of ukmail complaints about lateness. Surely O2 should find a better courier service.

I've just got off the phone to O2 CS and the guy was ever so helpful and said it was probably because the driver had too many orders. He's on hold to ukmail at the moment and will call me back when he speaks to them.

Fortunately I'm on holiday from work so I didn't have to take a day off but I did have to stay in between 3-8pm. Imagine those who did have to take time off work and potentially another day. If he says delivery will be tomorrow then that's going to be annoyingly very inconvenient for me as I have a few appointments (as I'm on holiday from work I scheduled all my appointments - doctors, dentist and bank on my last day of holiday.)

We'll see what the lovely CS man says. I wish I'd just bought it from a store now 😕
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MI5
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From what we hear, all the couriers are as good, or as bad, as each other 😞
Hope you get it soon.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 15 of 24
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jonsie
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We hear good and bad about all the couriers to be honest. Have you checked the couriers website for updates about your parcel?

Message 16 of 24
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Anonymous
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It's arrived!! Yay! Which is great.... but weird! I was in the middle of typing the below message when the doorbell went.

"CS called back, again very apologetic. He said that UK mail says they didn't receive the parcel until around 9am when all their deliveries start at 8am? Although I still got a text at 10.15am saying to expect my delivery after 3pm. "

So why would ukmail say that when it was out for delivery all along! Anyway panic over.... I'm off to play with my new z3 slight_smile
Message 17 of 24
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MI5
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Fantastic news - You've got it so don't worry about the logistics slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 18 of 24
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jonsie
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Good news, glad it's arrived...had enough hard luck and sorrowful posts lately wink

Message 19 of 24
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Anonymous
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Thanks everyone x
Message 20 of 24
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