Solved: Having problems with SIM swap

Anonymous · ‎08-01-2013

Got my new phone yesterday and it uses a micro SIM so I've been trying to use the SIM swap service to change them over but it won't accept the SSN on my new SIM card.

MI5 · ‎08-01-2013

You can do it via text message, to do this, you need to send a message with the word “Swap” to 20220 to start the process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-01-2013

You can do it via text message, to do this, you need to send a message with the word “Swap” to 20220 to start the process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-01-2013

Thanks, managed to get it to work through that.

Anonymous · ‎17-11-2014

Thank you, worked for me and my new lg... g3

(I'm a poet and didn't know it!)

Cleoriff · ‎17-11-2014

@Anonymous wrote:
Thank you, worked for me and my new lg... g3

(I'm a poet and didn't know it!)

Pleased the advice is still current @Anonymous

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