Solved: Having more money taken from my account

Joshcarty · ‎18-02-2019

Hi, I have paid for my monthly tariff but have received an extra charge totally separate from that from O2 of £10 was wondering why this was the case

MI5 · ‎18-02-2019

@Joshcarty have a look here to see if it explains anything https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If not, give customer services a call on 202 and they can explain what the charges are for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-02-2019

@Joshcarty have a look here to see if it explains anything https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If not, give customer services a call on 202 and they can explain what the charges are for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎18-02-2019

@Joshcarty If you're being sent texts and you've been charged for something you never agreed to, you may also want to look at this link: https://payforitsucks.co.uk/

I DO NOT WORK FOR O2

EmilieT · ‎19-02-2019

Good morning @Joshcarty, and welcome to the forum.

I hope the information in the links above helps you understand those charges better, but please do let us know if you need any further help!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Having more money taken from my account

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...