cancel
Showing results for 
Search instead for 
Did you mean: 

Havent paid bill

mikewhitnall
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
hi i rang o2 two months ago to change my payment date to fall in line with my payday from work , this month this hasn't happened and they have cut me off , but i can't ring anyone to speak to someone about this as it just sends me to the payment line . I dont understand why it hasnt changed like was discussed. Can anyone help i need my phone as im a support worker .
Message 1 of 7
677 Views
6 REPLIES 6

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 2 of 7
673 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@mikewhitnall 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers and a guide to using Skype to call in the link below.

Guide: Coronavirus Community Help and Support 

Use the Lost/Stolen or Fraud option if you have to, to get through.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 7
673 Views

mikewhitnall
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I try this and it transfers me to the payment line . I don't understand.
Message 4 of 7
669 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
You should be able to use Skype to call the number above as it is an 0800 number @mikewhitnall...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 7
665 Views

mikewhitnall
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Thank you all its sorted now it was a mix up on o2 side of things .
Message 6 of 7
653 Views

jonsie
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered: