Haven’t received my order

[Ash4120]

I placed an order for an iPad Air 2020 almost 2 weeks ago, received the legal documents but no delivery date for my product, it still hasn’t arrived and I’ve still had no update at all

[Cleoriff · Accepted solution]

@Ash4120 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call