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Haven’t received my Sim card

Tiz1
Level 1: Joiner
  • 1 Posts
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Hello,

 


I haven’t received my new Sim card. I  have received an email from you saying that the Sim card was on its way a week ago but I haven’t received any communication from Royal Mail and the Sim card hasn’t arrived yet, however I have been billed for the Sim. How do I check what happened? The tracking number that was in the email doesn’t seem to work.

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MI5
Level 94: Supreme
  • 127444 Posts
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Registered:

@Tiz1 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127444 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@Tiz1 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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