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Have not received my £500 deposit back for iPad Pro that was supposed to be credited to my account

RL1502
Level 1: Joiner
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on ‎02-04-2020 10:40

on ‎02-04-2020 10:40

Hello,

I am hoping someone can help as I have tried reaching someone and nobody is answering the phones atm. I paid a £500 deposit for my iPad Pro which I was told would be credited back to my account after 3 months of paying on time. I have done this and was supposed to receive the money back on this months bill but it has not been done. Can someone advise me on how I can get in touch with someone to get this done? We are not a rich family and this kind of money is a lot to us atm.

Many thanks.

Lisa
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MI5
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on ‎02-04-2020 11:16

on ‎02-04-2020 11:16

Sorry but you'll need to keep trying to call them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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