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Level 1: Joiner
Posts: 2
Registered: ‎08-01-2021
Accepted Solution

Have been trying for 12 days to swap SIM - no luck

Hi
Moved to O2 from Vodafone with 4 numbers, 3 moved without a problem - the fourth trying to swap numbers for 12 days. Twelve!!Have had 3 requests, talked to whoever is talking to us on the chat. They swear and promise every time and every time - nothing. Nothing is happening.
I don’t know what to do.
Is there an email address I can send a complaint to? My PAC will expire in two weeks time!
Posts: 111,888
Topics: 563
Solutions: 14,850
Registered: ‎04-04-2012

Re: Have been trying for 12 days to swap SIM - no luck

@Semyosha 

I'll ask @O2Lisa to fix this for you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎08-01-2021

Re: Have been trying for 12 days to swap SIM - no luck

Thanks!
Posts: 111,888
Topics: 563
Solutions: 14,850
Registered: ‎04-04-2012

Re: Have been trying for 12 days to swap SIM - no luck

Welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 239
Topics: 0
Kudos: 25
Solutions: 7
Registered: ‎08-03-2017

Re: Have been trying for 12 days to swap SIM - no luck

Thanks for the tag @MI5 smiling

So sorry about this @Semyosha, I'll message you privately and get everything sorted for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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