Have been customer with the o2 since 2020

[Palo36]

Yet every single time I’m asking for a new device or at a new contract with something they do credit check and they coming to me back. I said I said I decline. I think I am not being appreciated match from o2? as I’m paying almost 4 years, the contract at the moment I’ve been to contribute is £85 a month I think that’s quite a lot of money to pay and they’re not as she ate that sort of thing that I am. I am going to change the provider 

[Cleoriff · Accepted solution]

@Palo36 

As a new contract involves a credit agreement, they WILL do a credit check as your circumstances could have changed. It's the same for ALL networks. It's different if you choose to UPGRADE though.

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Or Payment Management on 0800 902 0217.

[Enlli]

We are all customers here so can't deal with accounts

If you are thinking of leaving study this guide which will tell you all you need to know.

Guide: Cancelling Your Contract