From what I understand you have to follow a link in one of the emails to "accept" the terms and conditions of contract and then they will process your order.
You will get a tracking email when the order is processed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.