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07-07-2023 13:48 - edited 07-07-2023 13:52
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07-07-2023 13:48 - edited 07-07-2023 13:52
Placed a order this morning got the email full steam ahead paid the upfront cost money taken out of account and received 4 legal doc emails but nothing since this morning the my o2 account has not updated yet and this is first time joining I’m wondering if I’ve been accepted ? I’ve received terms and conditions cca ect
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on 07-07-2023 16:42
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on 07-07-2023 16:42
Yes, it's digital acceptance.
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on 07-07-2023 13:58
You wont hear anything over the weekend but you could ring Sales today.
as they can help you with that – Call them on 0800 081 0255 OR message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Veritas Numquam Perit
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on 07-07-2023 13:58
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on 07-07-2023 13:58
My delivery is due tomorrow for next day delivery
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on 07-07-2023 13:59
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on 07-07-2023 13:59
I paid the upfront cost plus £5.99 for special sat delivery
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on 07-07-2023 14:25
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on 07-07-2023 14:25
I also received on order confirmation handset new number if that helps?
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on 07-07-2023 14:32
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on 07-07-2023 14:32
Assuming phone is actually in stock (not always with O2), you will get your dispatch email this evening.
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on 07-07-2023 14:33
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on 07-07-2023 14:33
Yes it sounds as if you have been accepted but you need to know if the phone is in stock (as O2's system isn't live. So ring sales on the number I gave you above and they will let you know what's going on.
Veritas Numquam Perit
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on 07-07-2023 15:16
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on 07-07-2023 15:16
What time does the dispatch email normally come through
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on 07-07-2023 15:44
Usually around 7.00pm
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on 07-07-2023 16:28
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on 07-07-2023 16:28
The cca has been signed by o2 how do I send it back it’s a pdf file I’ve opened and read does this automatically go back as me viewing and signed?

