Have I been accepted??

[Anonymous]

Hi, I have been a pay as you go customer for many years with O2. However I have decided to change as a pay monthly customer and get the phone I have had my eye on for ages. I ordered a new phone yesterday and I received lots of legal documents straight away. I almost had an email saying it with be delivered on the 28th. Today on my O2 account a new mobile number is showing with payment dates etc. There is nothing saying I have been accepted or if the handset has been despatched. I am a little confused. Have I been accepted not?

[jonsie · Accepted solution]

Yes it would seem you have been accepted if you received emails asking you to click on links which means you accept the agreement and terms and conditions.

[Anonymous]

If you have a new number appear then it looks like you have 🙂 with regard to the delivery if you have got the phone going to a shop then a tracking number will appear but wont work...if you have it going to your home you will get notification that its on its way and will be able to track it hopefully.....

[MI5]

You won't get any further updates or notifications until the phone is dispatched.

[Anonymous]

Awww..thank you! I still haven't recieved a despatched email but I did contact customer services and then confirmed that it will be with me tomorrow 🙂

[MI5]

Good luck.

[jonsie]

Fingers crossed for you

[Marjo]

Hey @Anonymous Did you receive your new phone yet? How are you liking it?