Solved: Re: Have I been accepted

Anonymous · ‎24-10-2016

So I order a new monthly phone yesterday , I have to tick a load of agrements at the end of order...then I received lots of emails like terms and conditions and legal documents etc then last one was a email confirmation containing a order number and my collection reference number and it says they will be in touch when my order is in store? Does this mean I passed and my order is accepted ? ?

adamtemp64 · ‎24-10-2016

Yes once you get the order number it is all done

you should see the order in myo2

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎24-10-2016

Yes once you get the order number it is all done

you should see the order in myo2

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎24-10-2016

It sounds positive but if you have any doubts you can check with CS.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2016

It shows no orders in my 02 atm that's y I'm a bit confused ?

adamtemp64 · ‎24-10-2016

best to speak to o2 on the link above 202 do not use live chat.

It maybe the systems have not caught up yet

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Wa10 · ‎24-10-2016

Just give CS a quick call on 0844 847 0202 (or 202 from your mobile if you have an existing O2 phone) and they'll be able to confirm straight away.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

MI5 · ‎24-10-2016

@Anonymous wrote:
It shows no orders in my 02 atm that's y I'm a bit confused ?

Not usually shown there until dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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