Have I been accepted for credit?

[Charlotte2001]

Hi, I’m a little confused wether I have been accepted for my iPad or not. I applied and everything went well and I have received 4 emails, 3 containing pdfs like the credit agreement etc. I don’t have the best credit so I’ve rang o2 to see if it had gone through okay and she said it’s going through another credit check? I’m confused as I’ve received my customer credit agreement? Anyone had a similar situation?

[jonsie · Accepted solution]

This does sometimes happen but only the sales department can really help

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them on 0800 081 0255

[Charlotte2001]

I’ve already rang them but all she said is that it was going through a second credit check 

[MI5]

@Charlotte2001 

You'll just need to wait for O2 to let you know.

We can't influence that process or decision from here, sorry.