You can get paper copies by calling CS on 202
http://www.o2.co.uk/contactusbut see also this post to see if you can download yourself quicker - you will need chrome, firefox or IE browser as we know Edge doesn't work.
https://community.o2.co.uk/t5/Other-Products-Services/quot-How-can-I-print-download-a-copy-of-my-bil...
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