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Level 1: Joiner
Posts: 1
Registered: ‎03-12-2016
Accepted Solution


About my handset I received today why I don’t a plug for my charger and headset? And also I want to know if the handset is refurbished or brandnew
Posts: 117,727
Topics: 577
Solutions: 16,563
Registered: ‎04-04-2012

Re: Handset


Chargers and headsets are no longer included now.

If not supplied by the manufacturer or removed by O2.

If your phone came in retail packaging it is new, if it came in a plain box, it is refurbished.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)