Had 2 bill figures, not sure if 2 separate or the figure changed.. Can anyone look into this please?

[awn92]

Hi there, 

I've had one email quoting £33.10, and a text quoting £22.17. I'm not sure if these are 2 separate figures, or 1 figure but 1 that has changed. Can anybody check this at all please?

I can't check on my o2 (ported number out a couple weeks ago, ending contract)..

Thanks,

Aaron 

[MI5]

@awn92 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

https://www.o2.co.uk/prices

[Enlli]

As you can't use My O2 you will need to contact O2 directly

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[MI5]

@awn92 

Anyway, looks like you've paid another bill since the first email which has probably reduced the amount to pay as specified on the text.

You can also call payment management directly to check.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am