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HUAWEI data box thing

LaurenHeich
Level 1: Joiner
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on ‎20-06-2020 16:44

on ‎20-06-2020 16:44

Got a HUAWEI data box thing that I pay for monthly to use at my static caravan. Since lockdown I haven’t been able to go to it to retrieve the box and I’ve been paying for it.
I can’t find any way to get into contact with o2 to discuss options for e.g pausing payment.
Do you think when stores / online chats open again I’d be able to get a refund for the months I’ve been paying for it but not able to use?
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O2Jenny
O2 Support
O2 Support
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on ‎20-06-2020 16:53

on ‎20-06-2020 16:53

Hi Lauren, unfortunately that is something you have to speak to cx services about. If you do have myo2 log in and check how long the contract is for as you maybe able to give notice.
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MI5
Level 94: Supreme
In response to O2Jenny
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on ‎20-06-2020 18:32

on ‎20-06-2020 18:32

@LaurenHeich 

O2 won't give you a refund just because you didn't use it I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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