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HOW TO: Get your PAC Code from O2

Anonymous
Not applicable

 


Note: we have an updated guide on getting your PAC in the How-to Guides section, please see here. slight_smile

 

If you want to contact O2 about leaving or getting a PAC, you can also use the Social links below:

 

Community_STS_PAC2.png
Community_STS_1.png Community_STS_2.png

 

Seen this a lot around the forum, so I thought I'd make a post on how to do it

Firstly, give O2 Customer Service a call on 4445 fron your O2 Mobile.
Select the option which is "Join or leave O2". Then in the next menu select the option "To leave O2".

Now, you will be put through to an advisor who will ask you for your name and phone number. Then ask them for your Port Authorisation Code. You will be asked for your security password if you have set one up with them. Don't worry if you havn't sent one up; if you don't have one then you will not need to give it to them.

You will be asked if you have a pen and paper ready to write the code down. Don't worry if you haven't because they post it out to you anyway. They will ask you for your name and address so they can post it to you.

O2 may ask for a reason for leaving and the Port Authorisation Code (PAC) is only valid from 30 days of issue. Provide your PAC code to another operator if you wish to keep your existing number from another network.

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darrengf
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Im a bit confused in why you have put this thread on?


Are you unhappy with o2? or has o2 upset you, as at the bottom of your page it says you have ported in from virgin.
Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

Message 2 of 119
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Anonymous
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Seen this a lot around the forum, so I thought I'd make a post on how to do it
Firstly, give O2 Customer Service a call on 4445 fron your O2 Mobile.
Select the option which is "Join or leave O2". Then in the next menu select the option "To leave O2".
Now, you will be put through to an advisor who will ask you for your name and phone number. Then ask them for your Port Authorisation Code. You will be asked for your security password if you have set one up with them. Don't worry if you havn't sent one up; if you don't have one then you will not need to give it to them.
You will be asked if you have a pen and paper ready to write the code down. Don't worry if you haven't because they post it out to you anyway. They will ask you for your name and address so they can post it to you.
O2 may ask for a reason for leaving and the Port Authorisation Code (PAC) is only valid from 30 days of issue. Provide your PAC code to another operator if you wish to keep your existing number from another network.

Great post Tom! grin
Message 3 of 119
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Anonymous
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Is there any way I can get hold of a PAC without having to top up? As I currently have no available balance and it is diverting me to the top up line each time.
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jonsie
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Anonymous
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Your post was a great help. Without it, I wouldn't have known where to start.
Message 6 of 119
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Anonymous
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Your post was a great help. Without it, I wouldn't have known where to start.


+1 =] very nice mate, thanks.
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Anonymous
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In case anyone was wondering, I'll ask this question.

What happens if after you've requested and received your PAC, that you haven't found an alternative suitable contract and you let the PAC expire? Will you still be with o2 and receive bills from them?
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jonsie
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Yes if your PAC expires without using it, everything stays as it was and your contract will continue until you close the account. You can apply for another PAC at any time after the previous PAC expires.
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Anonymous
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Just had the same problem. Rang from landline but bailed out after holding on paying 10 ppm for 20 minutes. Then, should have thought of this before, I used the lend us a quid facility to bring my balance above the 25 pence required. Then rang customer services from the mobile and held on for another 45 mins......
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