HELP

[Jlb_90]

I have been trying to get in touch with o2 for hours now and the phone call just ends with the women saying bye !!!!!! I need to pay my bill but I have my phone barred desperately need help I can’t even chat online with them 

[Bambino]

@Jlb_90 

You need to speak to the Payment Management Team on 0800 902 0217.

Use Skype to call if your phone is barred: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[jonsie]

Other ways to try

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call