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HELP!

Anonymous
Not applicable

I'm in the Czech Republic trying to sort out a probelm for my daughter in the Uk who has had her phone stolen.

 

I cannot get though on the website to get help.

 

The quoted phone number to use when abroad 'does not exist' when dialled.

 

I can't even get through to make a complaint. I will when I get back to the UK.

 

Either I'm doing something wrong or my long held belief that O2 is the best service has been totally misplaced.

 

 

 

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Cleoriff
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Hi @Anonymous

All the numbers to call including those abroad are in this link

http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

If you're a Pay Monthly customer, call us on:
0344 809 0202, or +44 344 809 0202 if you're abroad.

If you're a Pay & Go customer you'll need to call:
0344 809 0222 or +44 344 809 0222 if you're abroad.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Anonymous

All the numbers to call including those abroad are in this link

http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

If you're a Pay Monthly customer, call us on:
0344 809 0202, or +44 344 809 0202 if you're abroad.

If you're a Pay & Go customer you'll need to call:
0344 809 0222 or +44 344 809 0222 if you're abroad.

Veritas Numquam Perit

Girl in a jacket
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Cleoriff
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If you are really stuck then you could use live chat.... though the numbers I have given are the best and the ones recommended

http://www.o2.co.uk/mobile/chatnow

Veritas Numquam Perit

Girl in a jacket
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Bambino
Level 84: Resplendent
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@Anonymous Are you the account holder on your daughter's phone or is she? Your daughter can report the theft to O2, but the account holder needs to report the theft also. It must be done asap. Any charges made to that number are the account holder's responsibility until the phone is reported stolen and a block put on the account.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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You are liable for the only the first £100 as long as you report it within 24 hours.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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