on 25-09-2021 15:39
Hello I have just received my new pay monthly contract simcard.
I am currently using it now. On the my o2 website it has asked me to enter my mobile number with the account which I have entered but it comes back to tell me this number is already in use and I need a different number! Can someone tell me as to why this is and help me please ?
thanks in advance
Solved! Go to Solution.
on 25-09-2021 18:49
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 25-09-2021 18:49
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.