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Gympass app and website - issue with O2 data

Rachel1534
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Hi everyone, looking for some help. I use the app Gympass to get access to my local gym. I arrive at the gym, log into the app to ‘check in’ and then have 15 mins to get into the gym. For the past week my O2 data doesn’t seem to be working with either the app or the website. But both work fine when I’m on WiFi. It’s making life quite difficult getting into the gym, my partner who is on a different network is having to create a WiFi hotspot for me to connect to so I can get into the app and check in. I’ve tried deleting the app and reinstalling, I have checked mobile data is on etc. It doesn’t seem to be a Gympass issue as my partners’ is fine and when I’m connected to WiFi the app and website work fine. It seems to be an O2 issue with Gympass. Prior to last week it worked fine, no problems. I’d be very grateful of any help/suggestions! Thanks in advance 

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Rachel1534
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Hi guys. I’m also on an iPhone 11. I can’t open the Gympass website (link above) using my data either. As soon as I turn my WiFi on and it connects my BT home hub the website and the app work perfectly fine. 

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madasaf1sh
Level 77: Grand Master
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@Rachel1534 


It is something that Gympass need to fix as they are the ones blocking traffic to there site from o2 apple devices from what  I can tell

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 12 of 23
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Rachel1534
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I’ll go back to Gympass with the info you’ve said 😊😊 Thank you 

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TimAlb62
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Thanks @madasaf1sh 

 

I've already got an escalation on my earlier chat with O2, so will await a response on that. I will update here when I get a response

 

@Rachel1534 If you get any luck with them yourself, can you please post on here. Thanks.

In the meantime, I might see if I get onto the gym wifi to check-in on arrival.

Message 14 of 23
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Martin-O2
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Thanks for the tag on this one @madasaf1sh. I'll pass it up the chain. 😉

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slinxy
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Hi All

 

I'm having the same issue with the app and website from my o2 iphone. 

It works fine on wifi but I can't use the my wifi when I'm at the gym.

The crazy thing is; if you switch off mobile data and back on again.  It works for a brief while.

 

I've swaped my o2 simcard for my work voda simcard and it works fine.

I would guess it's a possible DNS entry issue with o2, but that won't explain why it would work if I switch off mobile data and back on again.

 

This is likely something that both o2 and gympass needs to work on together.

There is wifi at some gyms... that could be use as a workaround in the meantime.

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madasaf1sh
Level 77: Grand Master
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@slinxy 


Its not DNS as the name resolves in DNS, it still looks like Gympass blocking some o2 traffic through AWS so probably needs an ACL clearing down by GymPass

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 17 of 23
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Rachel1534
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@madasaf1sh @slinxy @TimAlb62  I have been sent a fix from Gympass - see below. It requires o2 to verify your age in order to use the app. I’ve done it and it seems to have worked. 

3F17C930-714B-4C85-A5B6-DC088F3913A6.jpeg

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slinxy
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Hmm... my age restriction was already off, so I've just switched it on and back off again.

Could you proven the email address for gym pass help email address please in case the issue remains.

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madasaf1sh
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Sounds odd @Rachel1534 


I have age restriction off across my personal and enterprise sim cards, so I don't think the issue is age verification related, as it would return so on o2's side when accessing the website.


Seems odd as well as it only affects iPhones on o2

 

 

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 20 of 23
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