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Level 1: Joiner
Posts: 24
Registered: ‎08-01-2021
Accepted Solution

Grey stripes down side of phone with pink bits in

So I have the Motorola edge and same thing is happening again grey splogges down the side with a touch of pink I don't no what do! Do I contact 02 again cause I think it's got a fault think it might be to do with the software update not sure but this is the 2nd time this has happened
Posts: 84,388
Topics: 580
Solutions: 4,299
Registered: ‎04-01-2009

Re: Grey stripes down side of phone with pink bits in

Yes unless you want to deal directly with Mtorola (presuming the phone is still under warranty)

https://support.motorola.com/uk/en/contactus

or

You need to call customer service

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Advice from an O2 Guru to get through:
If you call any of the free numbers in the link.
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
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Choose the fraud or upgrade option if necessary

8am is the best time to call

Level 1: Joiner
Posts: 24
Registered: ‎08-01-2021

Re: Grey stripes down side of phone with pink bits in

Thanks all sorted sent phone back