on 18-02-2021 23:45
Solved! Go to Solution.
on 19-02-2021 00:04
Yes unless you want to deal directly with Mtorola (presuming the phone is still under warranty)
You need to call customer service
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru to get through:
If you call any of the free numbers in the link.
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary
8am is the best time to call