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Got odd message from o2

Dino1968
Level 4: Observant
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Hi got this text message from o2 - or is it some kind of spam :

 

"Hi, it's O2.We've incorrectly charged you for O2 Refresh FLX Unlimited 30D 15GB. Sorry about that but we've fixed the issue now. A credit of17.47GBP will be applied to your O2 Account."

 

No idea what it is about - checked my o2 account and cant see anything on the above ? anyone else get this

 

thanks D.

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MI5
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@Dino1968 

Not seen anything like that but I wouldn't be surprised if it was genuine.

However, I'd just ignore it as you can never be sure these days.

Calling O2 to check would likely just add more confusion.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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Every credit I've had from O2 has been in the format £00.00 not 00.00 GBP

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Dino1968
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I ignored it nothing showed on my account very odd or very clever pointless spam I dont know

cheers D.

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pgn
Level 76: Forum Legend
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If on 360 billing, you should have got an e-mail or an alert from MyO2 about this and you can check in the web version of MyO2. Go to "Billing History" from the MyO2 dropdown at the left top of the screen:

pgn_1-1709991551048.png

 

If on legacy MyO2 still, use this Guide: How do I get to the 'Download Bill' page? and look for "Recent Charges" section of the bill:

pgn_0-1709991203051.png

As advised by others, the GBP vs use of £ symbol may be a flag that it is a fake, unless you are really on a "O2 Refresh FLX Unlimited 30D 15GB" tariff, @Dino1968.

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