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Got bundle can't make call

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Anonymous
Not applicable

on ‎01-11-2017 12:26

on ‎01-11-2017 12:26

Got phone yesterday put voucher into topup. Says I have bundle minutes text and data. Data OK but can't make calls. Msge says this is a big bundle call .can any one help please
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MI5
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on ‎01-11-2017 12:29

on ‎01-11-2017 12:29

What does the number start with?
Some numbers are not included.
https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎01-11-2017 12:29

on ‎01-11-2017 12:29

What does the number start with?
Some numbers are not included.
https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎01-11-2017 12:30

on ‎01-11-2017 12:30

07522
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Cleoriff
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on ‎01-11-2017 12:31

on ‎01-11-2017 12:31

You may need to change your tariff to Classic PAYG. However, as we can't see your account... you should give customer services a call @Anonymous

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable

on ‎01-11-2017 12:31

on ‎01-11-2017 12:31

Sorry 01253
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MI5
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on ‎01-11-2017 12:35

on ‎01-11-2017 12:35

@Anonymous wrote:
Sorry 01253

That should work unless it's got a divert set up to a premium rate number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎01-11-2017 12:39

on ‎01-11-2017 12:39

Cheers for advice appreciate it
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