Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contract.

[alexsings]

Any help?

[Cleoriff]

Hi @alexsings Have you checked My O2  to see if you have exceeded your tariff limit? http://www.o2.co.uk/myo2

Try rebooting your phone a few times

If still not working then you need to contact customer services or speak to live chat

https://www.o2.co.uk/contactus

[Bambino]

@alexsings Did you put your sim from your old phone in the new one, or use the new sim that came with your new phone?

[alexsings]

Old phone into a new handset.

Live chat doesnt seem to be working and I cant ring out to customer services without topping up 😕

[Cleoriff]

@alexsingsIt is working. I have just connected

Chat now

You can also call them from any borrowed phone or landline in the link I gave.

(or even pop instore and get a new sim....they will transfer everything over for you)

[Bambino]

@alexsings The easiest thing to do would be to call into an O2 store if you have one nearby, but they're probably closed by this time. Alternatively, if you have Skype over WiFi on either your phone or computer, you can call customer service on 0800 032 1402, or borrow someone's phone and use that number.

[MI5 · Accepted solution]

We’re you previously on PAYG?
Your old sim cannot be used on a contract so you need to use the new sim that came with the contract phone. It should work straight away but help on activating here if needed https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

[alexsings]

No. Was on contact and have just put my sim into another brand new handset. I cant ring out and the 02 shops are closed

[alexsings]

I will use Skype. Many thanks!

[Cleoriff]

@alexsingsThe customer service team are open now, including live chat. Try them again. I can assure you live chat IS working.