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Level 1: Joiner
Posts: 8
Registered: ‎19-07-2018
Accepted Solution

Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contract.

Any help? Smiley Happy

Posts: 71,629
Topics: 677
Registered: ‎14-01-2013

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

Hi @alexsings Have you checked My O2  to see if you have exceeded your tariff limit? http://www.o2.co.uk/myo2

Try rebooting your phone a few times

If still not working then you need to contact customer services or speak to live chat

https://www.o2.co.uk/contactus

 

*The Game Is On*


Level 63: Greatness Assured
Posts: 12,374
Registered: ‎31-03-2010

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

@alexsings Did you put your sim from your old phone in the new one, or use the new sim that came with your new phone?

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 8
Registered: ‎19-07-2018

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

Old phone into a new handset.

Live chat doesnt seem to be working and I cant ring out to customer services without topping up :/

Posts: 71,629
Topics: 677
Registered: ‎14-01-2013

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

[ Edited ]

@alexsingsIt is working. I have just connected

Chat now

You can also call them from any borrowed phone or landline in the link I gave.

(or even pop instore and get a new sim....they will transfer everything over for you)

*The Game Is On*


Level 63: Greatness Assured
Posts: 12,374
Registered: ‎31-03-2010

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

@alexsings The easiest thing to do would be to call into an O2 store if you have one nearby, but they're probably closed by this time. Alternatively, if you have Skype over WiFi on either your phone or computer, you can call customer service on 0800 032 1402, or borrow someone's phone and use that number.

I DO NOT WORK FOR O2

Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

We’re you previously on PAYG?
Your old sim cannot be used on a contract so you need to use the new sim that came with the contract phone. It should work straight away but help on activating here if needed https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 8
Registered: ‎19-07-2018

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

No. Was on contact and have just put my sim into another brand new handset. I cant ring out and the 02 shops are closed

Level 1: Joiner
Posts: 8
Registered: ‎19-07-2018

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

I will use Skype. Many thanks!
Posts: 71,629
Topics: 677
Registered: ‎14-01-2013

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

@alexsingsThe customer service team are open now, including live chat. Try them again. I can assure you live chat IS working.

*The Game Is On*