Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Posts: 71,691
Topics: 677
Registered: ‎14-01-2013

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr


@alexsings wrote:
I will use Skype. Many thanks!

Best of luck. Let us know how you get on wink

*The Game Is On*


Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

Hi @alexsings, Is it all sorted now? It'd be great as @Cleoriff said if you you could let us know what came out of your conversation with Customer Service slight smile 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 8
Registered: ‎19-07-2018

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

Hi all. Apparently. Somewhere along the way I picked up the wrong sim and the sim I thought is in my new handset is not mine. I have to go to o2 shop and get a new sim. Strange


Thanks for all your help Smiley Happy

Posts: 87,639
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

Thought so.
It had to be a PAYG sim you had.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Posts: 71,691
Topics: 677
Registered: ‎14-01-2013

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr


@alexsings wrote:

Hi all. Apparently. Somewhere along the way I picked up the wrong sim and the sim I thought is in my new handset is not mine. I have to go to o2 shop and get a new sim. Strange


Thanks for all your help Smiley Happy


So pleased it's sorted eventually @alexsings wink

*The Game Is On*