Bought my wife a new iPhone S from an 02 store for Christmass ( turns out they are only AGENTS nothing to do with 02) and guess who got her old phone yup, me no probs, changed to my own number etc and that was that.
After Christmas we went to the 02 store where I got the new phone from so we could get the right size SIM card as none was with the phone, the contracts with 02 had expired long ago, the gent was most helpful and sorted the new SIM card out no problem, great and that was that wife kept her old number etc.
A few weeks later we changed over to BT as it was only £5 each per month we are pensioners you see so looking to save as many pennies as we can, then 02 sent me an email stating that I owed them £80 so I contacted them for an explanation and they said we had terminated our contract with them ( WHAT CONTRACT ) and this sum was what we owed them ???? We were always on the pay and go monthly thing and NEVER agreed to any contract, 02 blamed the store were we bought the phone, the store said it was 02s problem and not there's !!! we have now got a letter demanding this money from a debt collection firm, have contacted 02 and they say they have NO record of any outstanding debt, completely mystified, what do I do now ? Cheers HM27.
