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Google Pixel 6 wont power on

Elistone
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I was using my phone when it suddenly went complete power off. its was still powered to over 50% at the time. it wont turn back on tried power and volume up together to reset it, nothing happened. its been plugged in for hours now and still wont turn on. Anybody have any ideas what I should do???

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MI5
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@Elistone 

Sell it for parts and use whatever you get for it to pay off the device plan.

You can then upgrade with O2 or buy elsewhere.

Guide: Upgrading Your O2 Phone 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5
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@Elistone 

Fix a Pixel phone that won't charge or turn on - Pixel phone Help (google.com)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Elistone
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only options not already tried from that help page is take in to official repair partner, which closest to me is over 30 miles away. Or to post in for repair which it said would cost over £300 to repair, which is insane as i only have to pay £150ish to upgrade to new phone at O2 shop

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MI5
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Warranty is 2 years @Elistone if that applies?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Elistone
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warranty expired 11 January 2024, balls

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MI5
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@Elistone 

May as well sell it for parts and put the money towards an upgrade, unless you can talk Google into being generous with a warranty repair.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Elistone
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have taken it to phone repair shop, waiting for phone call with info of if its fixable or not

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MI5
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Good luck @Elistone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Elistone
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*beep!*, they tried a new battery, didn't work they say its a problem with the motherboard itself. So unable to fix it. 

 

This is the first time I've ever had a phone broken so much that I need a replacement. I am going to buy one online somewhere, but since the handset O2 sold me is unusable do I still have to pay the handset part of my contract or is there something I can do for a discount or something??

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Bambino
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@Elistone You will need to pay off the handset under the terms of your contract. Whatever happened to the phone isn't O2's fault. How does O2 Refresh work?

I DO NOT WORK FOR O2



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