Goodwill gesture of £30 credit off next bill

[XanderC90]

If O2 promise to take £30 off your next bill payment because of a delay in delivering your device as a goodwill gesture but you find a better deal on another network, if you paid up your device plan and got a PAC and left, would they have to honour their goodwill gesture or would you lose it? Said goodwill would be applied to a bill on 23/05/2020.  I would be happy to wait but just wondered.  The deal I have seen with the other network finishes on 05/05/2020.

[jonsie]

You would get a refund for any credit on the account @XanderC90 

Once the account is closed call them to ask for it to be transferred to your account.

Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/covid-19

[XanderC90]

Thanks @jonsie 

It's not showing on My O2, I only have an email from Complaints that they will do it and I don't think they will still take it off the bill if I then leave prematurely.  I am in a rolling Airtime plan with only the device to pay up which I can do early.

[jonsie]

In that case you need to call them about crediting your account, normally it would show on the next bill after the promise

call them but you may need to go back to the complaints team

Guide: Coronavirus Community Help and Support 

Email here but I don't know if is monitored

resolutionexpert@o2.com

[XanderC90]

Ok, thanks @jonsie 

I have a bill date of 24/04/2020 which is due for payment on 08/05/2020 so it might appear after this has been paid then.  In that case I need to wait until that bill has been paid.  The offer with the other network will have finished by then but I may be able to see what else O2 has to offer.  Who knows?

[jonsie]

Not me for sure!

Good luck @XanderC90  and stay safe

[XanderC90]

Thank you! You, too!