Good for O2 CS!

[Cleoriff]

Having read a lot of recent posts about poor CS service, or folk hanging on the phone for excessive lengths of time waiting to get through to O2, I thought it would be nice to redress the balance a bit...

I rang 202 this morning to let O2 know I am going abroad on Friday (some people dont bother, but I am overly careful...) It took me a total of 3 minutes to get through, give my name, password and phone number. CS thanked me for informing them, assured me no international bars on the phone and hoped I had a great time. Even asked if there was anything else they could help me with?  As I say 3 minutes from start to finish, so good for you O2..

[Anonymous]

Good morning Cleoriff

Its good to hear 02 have exceeded your expectations and that you have also taken the time to create your thread.

Its nice to read posative feedback and address "balance"

[MI5]

Another holiday! !!!!

[Cleoriff]

Morning bandofbrothers,

I always feel its nice to say something positive when it happens...I did think about saying 'please make sure my phone doesn't keep dropping out as it did last time I was abroad'...but as that was more to do with my S3 and not O2, I kept my mouth shut

[Cleoriff]

MI5...yep thats what us old uns do to get away from this weather!!(I would invite you to keep my phone in order but you are obviously far too busy to come to really sunny Spain)

[MI5]

I'll remember that next time you need help

[Cleoriff]

MI5...Need help? oh yeah.. that will be from Friday when I am in Spain (as it was the last time I went,  you spent a fair bit of time sorting out my problems then!) I will be taking my old PAYG just in case

[MI5]

Well enjoy yourself anyway and try not to think of us