cancel
Showing results for 
Search instead for 
Did you mean: 

Going to switch from my iPhone 14 Pro to an iPhone 15 Pro Max

TizianosBoy
Level 1: Joiner
  • 4 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Is it easy to do with Switch Up? I have a Switch Up Bolt on which I have not used yet, and I got this phone in July before the 3rd of August Switch Up rule change, I’m on a 3 year contract for an iPhone 14 Pro, I’m looking to upgrade to the iPhone 15 Pro Max as I want a bigger phone due to my eyesight getting worse, I only found out that my eyesight was deteriorating after I had the phone for a few months, I’m struggling to read the text on this phone and it’s already at the highest text size, my brother-in-law has an iPhone 14 Plus, I compared each of our phones with the largest text settings and the largest text size plus the larger screen on his phone would be great for me, some people are telling me to use VoiceOver but I can just about use this phone and I’m struggling to even type this as the text size is not big enough for my needs even though I have the largest text size though Accessibility, I’m having to use the zoom feature and it’s not ideal on the smaller screen. It’s not costing me that much more to pay for the iPhone 15 Pro Max than I’m paying for the iPhone 14 Pro.

 

Message 1 of 3
837 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 86: Prestigious
  • 24301 Posts
  • 1057 Topics
  • 3816 Solutions
Registered:

@TizianosBoy This should explain things for you: O2 Switch Up: Everything you need to know - O2 Community

If you need to speak to customer service:
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 3
816 Views
2 REPLIES 2

Bambino
Level 86: Prestigious
  • 24301 Posts
  • 1057 Topics
  • 3816 Solutions
Registered:

@TizianosBoy This should explain things for you: O2 Switch Up: Everything you need to know - O2 Community

If you need to speak to customer service:
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 3
817 Views

MI5
Level 94: Supreme
  • 151360 Posts
  • 648 Topics
  • 28830 Solutions
Registered:

@TizianosBoy 

Switch up is all done in store.

Just take your phone with you and they will asses the condition, if it meets the condition criteria you can hand it back and take a new contract with the iPhone 15.

If you choose a plus plan you can retain the switch up benefit albeit on the new 90 day ruling.

As the new iPhones are still in short supply, you may have to pay a £50 deposit to pre order one for delivery in to your local store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
798 Views