Giving a months notice on my contract

[Anonymous]

My date for a months notice was yesterday , no live chat and no one answering the phones says 1 hour wait. Sent a text saying about ending my contract etc still,no,reply how do you get through ?

[Cleoriff]

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@Anonymous wrote:
My date for a months notice was yesterday , no live chat and no one answering the phones says 1 hour wait. Sent a text saying about ending my contract etc still,no,reply how do you get through ?

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Apparently @Anonymous  it is down to sheer perseverance and keep phoning....Evenings are a bad time I understand.

[jonsie · Accepted solution]

You need to keep trying 202 or send a cancellation letter.

Contact us

[MI5]

Try different times of the day or write in if you don't need a PAC code......
http://www.o2.co.uk/contactus

[Bambino]

If your date for giving a month's notice was yesterday, you've missed the boat. You'll now have to wait another month. You should try to call during off-peak times. Are you calling 202 from your mobile? Who did you send a text to? There's no facility to send a cancellation notice by text that I've ever heard of.

[Anonymous]

A fantastic help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high... and another about obtaining and using a Pac Code http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

[Anonymous]

Bad service that is

[jonsie]

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@Anonymous wrote:
Bad service that is

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Agreed

[Anonymous]

We think Customers service is busy with the iPhone Launch and Note 4 launch.

No excuse though. 😞

O2 stopped their email option for contact quite a while ago.

[Anonymous]

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@Bambino wrote:

If your date for giving a month's notice was yesterday, you've missed the boat. You'll now have to wait another month. You should try to call during off-peak times. Are you calling 202 from your mobile? Who did you send a text to? There's no facility to send a cancellation notice by text that I've ever heard of.

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Not technically true.....you can still request your 30 day cancellation at any time in the contract.

As line rental is always paid a month in advance and your bill date was yesterday, it would just mean another month's line rental which would be credited back the following month month minus any charges.

Basically, request your 30 days notice over the phone or via letter (NOT TEXT) ASAP. Just expect another couple of invoices afterwards with your advanced line rental, with the last being a credit.