Girlfriend on Lyca mobile can't call me on o2

[Balb0wa]

This started happening a few days ago, been fine previously, she cant call me, it says you've dialed an incorrect number.

Same thing from my dad's phone who's on Lyca, I've tried my o2 sim in different phones still the same. 

Other networks can call me fine. 

I rang o2 support last night, he did some resets but still happens. 

What's  going on? Thanks 

[MI5]

@Balb0wa 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[Oxonian]

@Balb0wa 

It's not an O2 issue :-

Lyca Mobile UK Users Report Connectivity and Support Woes UPDATE2 - ISPreview UK

Lyca Mobile UK Confirm Cyber Attack Responsible for Disruption - ISPreview UK

[MI5]

@Balb0wa 

You can also pop into your local O2 store and see if they can offer any assistance.

[madasaf1sh]

@Balb0wa 

As @Oxonian has said nothing o2 can do about this issue, your other half will need to wait for Lycamobile to fix the issue.. 
Going to an o2 store will have no impact and nor will a new sim card....

[Oxonian]

@Balb0wa 

I get the feeling that this could be a long job, so your girlfriend might want to invest in a PAYG SIM on another network as an emergency measure.  

[Kay_Qu]

same is happening with me. my 2 lyca numbers are unable to call me. already took the issue with lyca but still did not have nay solution. 

[Enlli]

@Kay_Qu Reports are that Lyca have still not sorted out their issues since the attack.

I'm afraid the problem lies with then