Solved: GiffGaff Pac To O2

Curr946 · ‎18-10-2016

Hey folks (More for the regulars)

Does anyone know if there is an issue transferring from GiffGaff to O2.

Got my daughter a sim only plan and moving her number from GiffGaff. The number was supposed to move yesterday but she got a text saying it would be today. However, today both sim cards and dead. Calling both numbers and your told the numbers don't exist. Live chat said it can take 48 hours for the service to return, which ive never hear of before.

Anytime I've moved my number my new sim would continue to work even while the transfer was in progress.

should I start calling and being a pest on 202?

Current Phone: Sony Xperia XZ Premium

Curr946 · ‎19-10-2016

Yeah, called and was told the issue was with GiffGaff, all sorted now.

Current Phone: Sony Xperia XZ Premium

View solution in original post

MI5 · ‎18-10-2016

Give it time and keep rebooting the new sim.
Last one I did took about 4 hours after the old one turned off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Curr946 · ‎19-10-2016

So that's midnight now and still no service on either sim.... Terrible. First time I've actually been annoyed with o2.

Current Phone: Sony Xperia XZ Premium

jonsie · ‎19-10-2016

Guess you need to contact them this morning. I've never had to wait this long in all honesty.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎19-10-2016

Yeah, called and was told the issue was with GiffGaff, all sorted now.

Current Phone: Sony Xperia XZ Premium

O2

GiffGaff Pac To O2

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade