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Ghost 5g signal

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bezman70
Level 1: Joiner
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on ‎10-05-2022 14:35

on ‎10-05-2022 14:35

Hi there,

Just wondering if anyone could answer my question please. Is it possible to have a 5g signal on my phone using a o2 sim but when you use the coverage checker on the o2 website is tells me theres no 5g coverage in my area yet. Its a bit confusing so any info would be appreciated.

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gmarkj
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on ‎11-05-2022 09:32

on ‎11-05-2022 09:32

In simple terms @bezman70 , yes.

I questioned this the other day as I saw 5G near me but the coverage checker doesn't reflect that.

There was a reply from o2 as well confirming why:

https://community.o2.co.uk/t5/Discussions-Feedback/o2-coverage-map/m-p/1548669#M122048

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎10-05-2022 14:37

on ‎10-05-2022 14:37

@bezman70 

5g is currently being rolled out and will undergo a testing phase first before it is announced, so most likely your mast has been updated and being tested before it goes fully live.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
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on ‎11-05-2022 09:32

on ‎11-05-2022 09:32

In simple terms @bezman70 , yes.

I questioned this the other day as I saw 5G near me but the coverage checker doesn't reflect that.

There was a reply from o2 as well confirming why:

https://community.o2.co.uk/t5/Discussions-Feedback/o2-coverage-map/m-p/1548669#M122048

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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