Getting out of o2 refresh

[JulietWilson]

Unfortunately I dropped my phone and it's now broken.  I have just £18 left on my device plan, if I pay this can I then cancel my airtime plan? I did want to remain with o2 but they are asking for £7 more a month for exactly the same phone, with exactly the same data. None of the other phones in my price range are any good either.

[MI5 · Accepted solution]

Yes, just pay it and give notice on the airtime.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

You'll need your PAC if you want to keep your number too https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

[JulietWilson]

Thank you! Only taking 1hr 18mins on chat to try and find out the answer.  If only their prices were more competitive, I only bought the device just over a year ago and somehow it's now £7 more a month. Such a shame.

[MI5]

You can make they payment through your MyO2 http://www.o2.co.uk/myo2 or by calling customer services http://www.o2.co.uk/contactus