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Getting out of a contract

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Bex92
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on ‎07-07-2020 11:39

on ‎07-07-2020 11:39

Hi there, I’m in a 36 month contract but want to cancel and pay what I owe off of my phone. How do I go about this? Who do I contact when you have no contact numbers during COVID19?
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MI5
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on ‎07-07-2020 12:08

on ‎07-07-2020 12:08

@Bex92 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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O2Karl
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on ‎07-07-2020 11:44

on ‎07-07-2020 11:44

Hi @Bex92 

 

You can ring 202 to do this, to pay off the device in full.  You can't pay in full to cancel via My O2, Webchat or In Store, it would be 202 between 10am and 6pm.

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MI5
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In response to O2Karl
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on ‎07-07-2020 12:08

on ‎07-07-2020 12:08

@Bex92 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bex92
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on ‎07-07-2020 21:50

on ‎07-07-2020 21:50

Is there an option or international number I could call if I’m not in the UK or Europe?
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MI5
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‎07-07-2020 22:07 - edited ‎07-07-2020 22:08

‎07-07-2020 22:07 - edited ‎07-07-2020 22:08

@Bex92 

Yes, number on this link http://www.o2.co.uk/contactus 

From abroad+44 344 809 0202Free
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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