Solved: Getting out of a contract

Bex92 · ‎07-07-2020

Hi there, I’m in a 36 month contract but want to cancel and pay what I owe off of my phone. How do I go about this? Who do I contact when you have no contact numbers during COVID19?

MI5 · ‎07-07-2020

@Bex92

How to cancel here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

O2Karl · ‎07-07-2020

Hi @Bex92

You can ring 202 to do this, to pay off the device in full. You can't pay in full to cancel via My O2, Webchat or In Store, it would be 202 between 10am and 6pm.

MI5 · ‎07-07-2020

@Bex92

How to cancel here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bex92 · ‎07-07-2020

Is there an option or international number I could call if I’m not in the UK or Europe?

MI5 · ‎07-07-2020

@Bex92

Yes, number on this link http://www.o2.co.uk/contactus

From abroad

+44 344 809 0202

Free

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Getting out of a contract

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using phone abroad

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