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Getting network up and running

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DRSK
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on ‎08-10-2021 22:16

on ‎08-10-2021 22:16

Recently lost my phone. Got the sim cancelled on Monday,. Today upgraded phone and got a new sim with the same number transferred. Have the bars showing access to network, but not able to make or receive calls yet. How long does it normally take for this to be processed fully so I can fully access the network for calls and data?

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MI5
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on ‎08-10-2021 22:42

on ‎08-10-2021 22:42

@DRSK 

It shouldn't tale more than 24 hours.

You'll need to keep chasing customer service until you get someone who knows how to do it properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎08-10-2021 22:42

on ‎08-10-2021 22:42

@DRSK 

It shouldn't tale more than 24 hours.

You'll need to keep chasing customer service until you get someone who knows how to do it properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DRSK
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on ‎08-10-2021 22:58

on ‎08-10-2021 22:58

Thanks for your help so quickly! Can it just happen automatically? Or must I need to ring to get it done manually?

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MI5
Level 94: Supreme
In response to DRSK
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on ‎08-10-2021 22:59

on ‎08-10-2021 22:59

I'd advise you keep chasing O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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