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Getting network up and running

DRSK
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Recently lost my phone. Got the sim cancelled on Monday,. Today upgraded phone and got a new sim with the same number transferred. Have the bars showing access to network, but not able to make or receive calls yet. How long does it normally take for this to be processed fully so I can fully access the network for calls and data?

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MI5
Level 94: Supreme
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@DRSK 

It shouldn't tale more than 24 hours.

You'll need to keep chasing customer service until you get someone who knows how to do it properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122226 Posts
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Registered:

@DRSK 

It shouldn't tale more than 24 hours.

You'll need to keep chasing customer service until you get someone who knows how to do it properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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DRSK
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Thanks for your help so quickly! Can it just happen automatically? Or must I need to ring to get it done manually?

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MI5
Level 94: Supreme
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I'd advise you keep chasing O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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