Getting in touch

[Lou850978]

I’m trying to get hold of ANYONE from the payment management team that can help me. I’ve been made redundant and will struggle with paying my bill until my redundancy comes through. Obviously I would like to get this sorted before being cut off... please please please can someone advise me how to get in touch... I’ve tried chat..not working...I’ve tried calling..get cut off saying high number of calls... I know it’s a horrible uncertain time but I really need this help...

[MI5]

@Lou850978 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[jonsie]

Unfortunately there is no one on the community who can help you with this.

You need to keep try the number

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[gmarkj]

You can use Skype to call the 0800 number above @Lou850978 if that helps.
We have heard people get through that way.

[jonsie]

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@gmarkj wrote:
You can use Skype to call the 0800 number above @Lou850978 if that helps.
We have heard people get through that way.

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0800 032 1402

[gmarkj]

?? There are two 0800 numbers @jonsie?!?

[jonsie]

I believe so but apparently they just loop same as the regular numbers.

which one do you have @gmarkj ?

[gmarkj]

I just normally say the payment management one that you guys quote (the first one) and say "the 0800 number above".
Didn't realise there was two!

[jonsie]

Ah, gotcha